Agenda

Scrutiny Panel 3 Customer Services
Thursday, 19 April 2012 6:00 pm, CANCELLED

Venue: The Jeffrey Room, The Guildhall, St. Giles Square, Northampton, NN1 1DE. View directions

Items
No.	Item
1.	Apologies Members to note any apologies and substitution.
2.	Minutes PDF 152 KB Members to approve the minutes of the meeting held on 21 March 2012.
3.	Deputations/Public Addresses The Chair to note public address requests. The public can speak on any agenda item for a maximum of three minutes per speaker per item. You are not required to register your intention to speak in advance but should arrive at the meeting a few minutes early, complete a Public Address Protocol and notify the Scrutiny Officer of your intention to speak.
4.	Declarations of Interest ( Including Whipping) Members to state any interests
5.	Mystery shopping exercise Councillor Marion Minney, co optee, to report back her findings on the mystery shopping exercise that she undertook recently.
6.	Chair's draft report The Scrutiny Panel to consider the Chair's draft report and include further conclusions and recommendations as appropriate. Report to follow.